What to Expect from the Adjuster Visit

Before the Visit

Schedule Wisely

• Choose a time when you can be present
• Allow 1-2 hours for a thorough inspection
• Have good lighting (midday is best)

Prepare Your Documentation

• Photos of damage
• Timeline of events
• Weather reports
• Any temporary repair receipts

Clear Access

• Move vehicles from driveway
• Clear path to roof access points
• Secure pets

During the Inspection

What the Adjuster Will Do

• Examine the roof from ground level
• Climb onto the roof (if safe)
• Inspect for damage patterns
• Take photos and measurements
• Check gutters, siding, and other areas
• Document their findings

Your Role

• Point out all damage you've noticed
• Share your photos and documentation
• Ask questions about their findings
• Take notes on what they inspect
• Request a copy of their report

Questions to Ask

• "What damage are you documenting?"
• "Are you checking [specific area]?"
• "What does that damage indicate?"
• "When will I receive the estimate?"
• "How can I reach you with questions?"

What Adjusters Look For

On the Roof

• Missing or damaged shingles
• Hail dents on vents and flashing
• Granule loss in gutters
• Cracked or lifted shingles
• Damaged ridge caps

Supporting Evidence

• Damage to soft metals (vents, AC units)
• Dents on gutters and downspouts
• Window screen damage
• Fence and deck damage
• Vehicle damage from same storm

After the Visit

Follow Up

• Request a copy of the inspection report
• Review for accuracy and completeness
• Note any areas that weren't inspected
• Keep the adjuster's contact information

If You Disagree

• Document your concerns in writing
• Request a re-inspection
• Provide additional evidence
• Consider a public adjuster or independent inspection

Key Takeaways

• Be present and engaged during the inspection
• Prepare documentation in advance
• Ask questions and take notes
• Follow up if anything seems missed