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Claims Process5 min readJanuary 5, 2026

Documenting Roof Damage for Your Claim

Proper documentation is the foundation of a successful claim. Learn what to capture and how to organize your evidence.

Why Documentation Matters

Good documentation:

  • Proves the damage occurred
  • Shows the extent of damage
  • Supports your claim value
  • Helps with disputes

What to Document

1. Date and Time

  • Record when you discovered the damage
  • Note the date of the storm or event
  • Keep weather reports as evidence

2. Wide Shots

  • Overall views of roof from multiple angles
  • Context showing your property
  • Surrounding damage (trees, debris)

3. Close-Up Damage

  • Individual damaged shingles
  • Dents on vents and flashing
  • Missing or cracked materials
  • Include a reference object for scale

4. Supporting Damage

  • Gutter damage
  • Window damage
  • Siding damage
  • Fence or deck damage

5. Interior Damage

  • Water stains on ceilings
  • Wet insulation in attic
  • Any leaks or water intrusion

Photo Tips

Technical Quality

  • Shoot in good lighting
  • Keep camera steady
  • Take multiple shots of each area
  • Use highest resolution available

Composition

  • Include reference objects for scale (coin, ruler)
  • Capture identifying features (address, landmarks)
  • Show damage from multiple angles
  • Include before photos if available
  • Video Documentation

  • Walk around entire property
  • Narrate what you're showing
  • Include date/time verbally
  • Capture sounds of water intrusion if applicable

Organizing Your Documentation

Create a folder structure:

  • /Photos/Roof
  • /Photos/Gutters
  • /Photos/Interior
  • /Videos
  • /Documents (weather reports, receipts)
  • Key Takeaways

  • Document immediately after discovering damage
  • Capture both wide shots and close-ups
  • Include supporting evidence beyond just the roof
  • Organize files clearly for easy reference

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