Legal
Privacy Policy
Last updated: January 14, 2026
RoofGuide.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our services:
Information You Provide
- Account information (name, email address, password)
- Insurance policy documents you upload for analysis
- Payment information (processed securely through Stripe)
- Communications you send to us (support requests, feedback)
- Any other information you choose to provide
Information Collected Automatically
- Device information (browser type, operating system, device identifiers)
- Log information (access times, pages viewed, IP address)
- Usage data (features used, interactions with the service)
- Cookies and similar tracking technologies (see Cookies section below)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To analyze your insurance policies using our AI-powered analysis engine
- To process payments and prevent fraud
- To send you technical notices, updates, and support messages
- To respond to your comments, questions, and customer service requests
- To communicate with you about products, services, and events
- To monitor and analyze trends, usage, and activities
- To detect, investigate, and prevent fraudulent transactions and abuse
- To comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
- AI Processing: With OpenAI for policy analysis (your documents are processed but not stored by OpenAI for training purposes)
- Legal Requirements: When required by law or to respond to legal process, protect our rights, or prevent fraud
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share your information
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls limiting who can view your data
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Portability: Request a copy of your data in a structured, machine-readable format
- Opt-out: Opt out of marketing communications at any time
To exercise any of these rights, please contact us at info@roofguide.ai. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our services. Cookies are small data files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for the operation of our website (authentication, security)
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our service.
7. Third-Party Services
Our service integrates with the following third-party providers:
Stripe
We use Stripe for secure payment processing. Stripe collects payment information (credit card numbers, billing address) directly and does not share full payment details with us. View Stripe's privacy policy at stripe.com/privacy
OpenAI
We use OpenAI's API to analyze your insurance policy documents. Your documents are sent to OpenAI for processing but are not used to train their models. View OpenAI's privacy policy at openai.com/privacy
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Your policy analysis results are retained indefinitely to provide lifetime access as part of your purchase. You may request deletion of your account and associated data at any time.
9. Children's Privacy
Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@roofguide.ai, and we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: